Returns

Unopened products in their original sealed packaging can be returned within 30 days of the delivery date. The seal must be intact, and the item must be in the condition we sent it.

Once the return arrives and passes inspection, we refund the product price. Unless the return is due to our mistake, you pay for return shipping and the original shipping charge is not refunded.

If a device does not work when it arrives, contact us within 7 days of delivery. We review the issue and offer a replacement of the same product, if it is in stock, or a refund.

Before you report a fault, follow the instructions printed on the packaging once more. Our guides on a vape that is not hitting and a leaking or clogged device cover common problems. When you contact us, include:

• your order number
• the product name and the batch or lot number from the packaging
• a short description of the problem
• photos or a short video of the device and its packaging

We may ask you to send the item back so we can inspect it or pass it to the manufacturer. Please do not post anything until we send return instructions. If the parcel itself arrived damaged, our shipping policy explains how carrier claims work.

1. Contact us through our contact page with your order number and the items you want to return.
2. Wait for our reply with a return authorization and shipping instructions. Returns sent without authorization may be refused.
3. Pack the items securely and ship them using the method we specify. Not every carrier accepts vape products, so the method matters.
4. Keep your tracking number until your refund or replacement is complete.

Approved refunds go back to the original payment method used for the order. We cannot send a refund to a different card, account or person.

We issue approved refunds within 5 business days of inspecting and approving the return. After that, your bank or card issuer controls how long the money takes to appear on your statement.

If we cancel an order before it ships, for example because we cannot verify your age, the address is in a restricted state or an item has sold out, we refund the amount paid for the cancelled items, including any shipping charged for them.

• Opened, used or partly used products, unless they are defective
• Items with a broken or missing seal that are not defective
• Products damaged by misuse, dropping, water, or attempts to open or modify the device
• Unopened items reported more than 30 days after delivery, or faults reported more than 7 days after delivery
• Orders refused at delivery or returned as undeliverable, which follow our shipping policy instead

This policy does not limit any rights you have under the consumer protection laws of your state. Where state law gives you more protection, that law applies.